Experience Cloud
Build Connected Digital Experiences for Customers, Partners, and Employees.
Salesforce Experience Cloud enables organisations to build branded digital portals and communities that connect customers, partners, and employees to the information, processes, and people they need — all powered by Salesforce data. Tecksight's Experience Cloud practice designs and builds portals that are genuinely useful: self-service customer portals that reduce service volumes, partner portals that accelerate channel sales, and employee communities that improve internal knowledge sharing and process efficiency.
40%
Reduction in service case volumes with self-service customer portals
35%
Improvement in partner deal registration and pipeline visibility
50%
Reduction in portal development time with Experience Cloud components
20+
Years of Salesforce and digital portal implementation experience
Services
Our Experience Cloud Services
Customer Portal
Customer Self-Service Portals
Build branded customer portals on Experience Cloud that enable account management, case submission and tracking, document access, and knowledge base search — reducing inbound service volumes while improving customer satisfaction.
Partner Portal
Partner & Channel Portals
Implement partner portals that support deal registration, lead sharing, opportunity collaboration, and partner performance analytics — improving channel visibility and accelerating partner-sourced revenue.
Employee
Employee Community & Intranet
Build Salesforce-connected employee communities for internal knowledge sharing, HR process self-service, and operational communications — improving employee experience and reducing HR and operations administrative overhead.
Integration
Experience Cloud Data Integration
Connect Experience Cloud portals to Oracle ERP data — order status, account balances, delivery tracking — providing customers with the real-time operational information they need without service agent involvement.
Frequently Asked Questions
Portal adoption depends on the portal being genuinely useful — not just technically functional. Tecksight's portal design process starts with user research to understand what information and processes customers or partners most commonly need, then designs information architecture and user flows that make those tasks easy to complete. We test designs with representative users before build begins, and measure adoption metrics post-launch to identify and address drop-off points.
Yes. Tecksight builds integrations between Experience Cloud and Oracle ERP through Oracle Integration Cloud or MuleSoft — enabling portals to display real-time order status, account balance, delivery information, and invoice history from Oracle Financials and SCM. This gives customers the operational information they need without requiring service agent involvement.
Experience Cloud uses Salesforce's sharing model and profile-based access controls to ensure that portal users see only the data they are authorised to access. Tecksight designs and validates sharing configurations carefully for every Experience Cloud implementation — ensuring customer records are isolated correctly, partner users cannot see each other's data, and all portal data access is auditable.